Build self-esteem and act confidently
When asked which behaviour they would like to improve many employees will note improved assertiveness.
Confidence and communication are key to success when examining the whole area of assertiveness.
The Assertiveness In Work course introduces delegates to specific techniques and skills that will have a positive impact on their behaviour ensuring that they become more assertive in the workplace.
By the end of the course delegates will:
Understand the principles of effective communication
Clearly identify aggressive, assertive, passive behaviour
Have identified the key factors in projecting a more confident image
Have received feedback on the own communication style
Have learned and practiced the 'difficult conversation' model
Set personal action plans to apply the learning
This course can be delivered over 1 or 2 days, in a highly interactive, facilitated style where the use of group exercises, discussion and role-plays ensure maximum learning results. Use of Video and one to one feedback is given using CCTV if choosing the two day option
For further information e-mail info@mastireland.com